Privacy Policy
This policy explains how Elements Allied Health (ABN 93 702 244 684) handles personal information collected through this website and in providing our services. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
Who to contact
Privacy questions can be sent to hello@elementsalliedhealth.com.au or by calling 0493 315 586.
What this website collects
If you use the enquiry form, we collect your name, email address or phone number, the topic you choose and your message. Please keep messages brief and do not include detailed health information or documents. We use this information only to respond to your enquiry.
The booking chat on this website is provided by Halaxy. Anything you type into it goes directly to Halaxy, not to this website. Please use it for bookings only and do not share detailed health information there.
The website does not use analytics or advertising cookies.
Referrals
Referrals can be made by phone or through the enquiry form. Please share only brief details through the form. We will contact you to arrange anything further.
Bookings and QPS self-referral
Online bookings are made through Halaxy. Queensland Police self-referrals are made through the SelfRefer service. Those services handle the information you give them under their own privacy policies.
Who we share information with
We use the following service providers to run the practice and this website:
- Halaxy: appointments, client records, invoicing and online booking , including the booking chat on this website.
- NovoPsych: psychological assessment questionnaires and results.
- Google Workspace: email and practice documents.
- Netlify: hosts this website and receives enquiry form submissions before they are emailed to us.
Some of these providers may store information outside Australia. We do not sell personal information or share it for marketing.
Retention and security
We keep enquiry information only as long as we need it to respond and to meet our record-keeping obligations. Client records are kept as required for health service providers in Queensland.
Access, correction and complaints
You can ask to see or correct the personal information we hold about you using the contact details above. If you have a concern about how we have handled your information, please contact us first. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.